Order Cancellation

Cancellation by Customer

• Cancellation requests must be made through the Bark N Baby website or by contacting our customer support team.
• Orders can only be cancelled before they are dispatched.
• Once an order has been dispatched, it cannot be cancelled.
• Personalised or customised products cannot be cancelled once processing has started.
• Please contact us as soon as possible with your order number if you wish to cancel.
• Once cancellation is approved, confirmation and applicable refund details will be shared with the registered email address.

Cancellation by Bark N Baby

In exceptional circumstances, Bark N Baby may cancel an order due to product unavailability, incorrect or incomplete delivery information, or unforeseen circumstances that prevent fulfilment.

Return & Replacement Policy

Bark N Baby offers a 7-day return/replacement window from the date of delivery for eligible products.

If you receive a damaged, defective, incorrect or incomplete product, please contact us within 48 hours of delivery so our team can assist you promptly.

When Is a Product Eligible?

Non-Returnable Products

For hygiene, safety and product-specific reasons, the following items are generally not eligible for return unless they arrive damaged, defective or incorrect:

• Personalised or customised products
• Baby bedding and sleep products
• Used products
• Products showing signs of washing, use or customer-caused damage
• Products without original packaging, tags, accessories or manuals
• Products specifically marked as non-returnable on the product page

Please always check the individual product page for product-specific return conditions.

Return Conditions

• The return request must be raised within 7 days of delivery.
• Damaged, defective or incorrect products should be reported within 48 hours.
• The product should be unused and in its original condition.
• Original tags, packaging, accessories, manuals and other included items should be retained.
• Products should be returned in their original packaging wherever possible.
• Bark N Baby may request photographs or videos to verify the issue before approving a return or replacement.

How to Request a Return

1. Contact Us: Share your order number, product name, reason for return and relevant photographs/videos.
2. Return Approval: Our team will review your request and confirm eligibility.
3. Reverse Pickup: Where available, Bark N Baby will arrange a reverse pickup through our courier partner.
4. Self-Shipping: If reverse pickup is unavailable in your location, you may need to ship the product to us using India Post or another reliable courier.
5. Quality Check: Once received, our team will inspect the product. The quality check generally takes up to 2 business days.

Refund Policy

Once a returned product is approved after the quality check, the applicable refund will be initiated.

Refunds are generally processed within 4–6 business days after return approval. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

• Prepaid orders: refund is generally made to the original payment method.
• Cash on Delivery orders: valid bank/payment details may be requested for processing the refund.

Damaged or Incorrect Product

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Order number
• Clear photographs of the product
• Photograph of the shipping package
• Photograph of the shipping label
• Short video, if requested by our support team

After review, the appropriate resolution may include a replacement, return or refund, depending on the circumstances.

Important Information

• Please inspect your package as soon as it is delivered.
• Keep the original packaging until you have confirmed that the product is correct and undamaged.
• Products that have been used, washed, altered or damaged after delivery may not be accepted.
• Requests submitted after the applicable return period may not be accepted.
• Products purchased during special promotions or marked Final Sale/Non-Returnable may have different conditions.
• Replacement is subject to product availability.