Privacy Policy

Bark N Baby

At Bark N Baby, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.

By using our website, you acknowledge the practices described in this policy, subject to your rights and applicable law.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Personal Information

• Full name

• Email address

• Phone number

• Billing and shipping address

Order and Transaction Information

• Products purchased and order history

• Payment status and transaction details

• Delivery and shipping information

Payment card details are generally processed by our payment service providers. We do not intend to store complete payment card details on our own systems.

Technical Information

• IP address and browser type

• Device information and operating system

• Pages visited and interactions with our website

• Cookies and similar tracking technologies

2. How We Use Your Information

We may use your information to:

• Process, confirm, and deliver your orders.

• Manage payments, refunds, returns, and cancellations.

• Provide customer support and respond to enquiries.

• Send order updates and important service notifications.

• Send promotional messages and offers where permitted by law and subject to applicable consent requirements.

• Improve our website, products, shopping experience, and customer service.

• Detect fraud, prevent misuse, and maintain website security.

• Meet our legal, tax, accounting, and regulatory obligations.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to keep your shopping cart working, remember preferences, understand website usage, and improve your browsing experience.

Third-party services, including analytics and advertising providers, may also use tracking technologies where enabled.

You can manage cookies through your browser settings and any cookie preference tools provided on our website. Disabling certain cookies may affect some website features.

4. Sharing of Personal Information

We may share relevant information with trusted third parties when necessary to operate our business, including:

• Shopify: Our e-commerce platform and website hosting provider.

• Payment providers: To process payments and refunds.

• Shipping and logistics partners: To deliver your orders.

• Technology and analytics providers: To maintain and improve our website.

• Customer support and communication providers: To respond to enquiries and send service updates.

• Legal or regulatory authorities: Where disclosure is required by law or necessary to protect our lawful rights.

We do not sell your personal information to third parties for their independent marketing purposes.

5. Marketing Communications

If you opt in to receive promotional communications, we may send you information about new arrivals, special offers, products, and updates from Bark N Baby.

You can unsubscribe from marketing emails using the unsubscribe link or request that promotional messages stop through the available communication channels.

Where required by law, we will obtain consent before sending promotional communications. You may continue to receive essential transactional messages relating to your orders.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, recordkeeping, dispute resolution, and compliance with applicable legal requirements.

When information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to applicable law and legitimate retention requirements.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no online transmission or electronic storage method can be guaranteed to be completely secure. We cannot promise absolute security, but we work to protect the information entrusted to us.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permitted.

• Withdraw consent where processing is based on consent.

• Opt out of promotional communications.

• Raise a concern or submit a privacy-related complaint.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing a request.

9. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate under their own privacy policies, and we are not responsible for their independent privacy practices.

We recommend reviewing their privacy policies before sharing personal information with them.

10. Children's Privacy

Our products may be intended for babies and families; however, our website is intended to be used by adults making purchases.

We do not knowingly seek to collect personal information directly from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so that we can review the matter and take appropriate action.

11. International Data Transfers

Some of our service providers may process or store information in locations outside India. Where applicable, we will take steps to ensure that such processing and transfers comply with relevant data protection requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, service providers, or legal obligations.

Any updated version will be published on this page with a revised effective date where appropriate. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a privacy-related concern, please contact us through the details published on our website.